Legal Information

Privacy Policy

Data Collection, Use, and Your Rights

EDU Maktab collects and uses your data only to provide and improve our service. We store student and school data securely and do not share personal information with third parties except as required by law. All data is encrypted and backed up regularly.

We comply with Kenya's Data Protection Act 2019 and follow international guidelines (e.g. GDPR) to safeguard privacy. Our security measures include:

• End-to-end encryption of all data transmissions
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with redundant backups
• Access controls and authentication protocols

Your Rights

Users have rights under our policy: you can request to view, correct, or delete your personal data at any time. Our full Privacy Policy details these provisions and our commitment to transparency.

For data access requests or privacy concerns, please contact our Data Protection Officer at privacy@edumaktab.com.

Download Full Privacy Policy (PDF)

Terms of Service

User Responsibilities and Agreements

By using EDU Maktab, you agree to our usage terms. Briefly, you must use the software legally and ethically: no hacking, spamming, or unauthorized sharing of content.

EDU Maktab retains ownership of its software and trademarks. We offer our service as-is but strive for reliability; our liability is limited to account credits in the rare case of system downtime.

Acceptable Use

You agree not to:

• Use the service for any illegal purpose
• Attempt to gain unauthorized access to any part of the service
• Interfere with or disrupt the service or servers
• Use the service to transmit any viruses or malicious code
• Share your login credentials with unauthorized users

Subscription and Payments

Using EDU Maktab means you agree to this site's rules and any subscription fees. Fees are billed in advance on a monthly or annual basis. You can cancel your subscription at any time, with service continuing until the end of your billing period.

Download Full Terms of Service (PDF)

Refund Policy

Payment and Cancellation Terms

We offer a 30-day money-back guarantee on annual plans. If you're dissatisfied for any reason, contact us within 30 days of purchase for a full refund.

Monthly subscriptions can be canceled anytime, with service running until the end of the paid period (no prorated refunds). Note: Setup fees (if any) are non-refundable.

Refund Process

All refund requests are handled per our Refund Policy; contact support@edumaktab.com to initiate. Please include your school name and reason for the refund request.

Refunds will be processed to the original payment method within 7-10 business days after approval.

Cancellation

You can cancel your subscription at any time through your account settings or by contacting our support team. Once canceled, you'll have access to the service until the end of your current billing period.

Download Full Refund Policy (PDF)